Shipping policy

Orders are processed within 1-5 working days after the payment is received. Delivery options available: Parcel Lockers (by Omniva). The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. 

DELIVERY TIMES:

- Lithuania:

1-2 working days (OMNIVA);

  

- EU countries:

Not yet available.

 

- Express Delivery: 

Not yet available

 

-Rest of the world:

Not yet available.

 

Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.

We are not responsible for parcels that are damaged or lost during transit due to the fault of any Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.

 

TAXES AND DUTIES

Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is buyer's responsibility to check and pay for these charges.

 

SHIPPING FEES

You can calculate shipping fees in the shopping cart or during the checkout.

 

RETURNS & EXCHANGES

We accept returns for any reasons. However, you'll have to cover return postage fees. The item must be in perfect condition, have original labeling on it and can be returned within 14 days. 

When we receive your return, we will inspect the item/s and process the refund within 1-5 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.

To return your order, please e-mail us for the details at info@karotac.lt.

 

OMNIVA TERMINAL RETURN IN LITHUANIA

- Please contact: info@karotac.lt.

- Pack the returned item and place it in the Omniva terminal;

- Money for returned goods is transferred within 1-5 working days from the time the goods are delivered to the e-shop.